If your property has been incorrectly valued on the municipal roll, you could be overpaying rates. We manage the full dispute process — from initial enquiry and formal objection through to Valuation Appeal Board hearings — to ensure your property is fairly assessed.

Municipal utility billing errors are more common than most property owners realise. Where discrepancies arise across utility billing, we can help assess the situation and advise on the best course of action.

Municipal rates accounts require careful management throughout the lifecycle of a property. We assist with sourcing up-to-date account information, opening and closing accounts, updating property and owner details, and ensuring your account reflects the correct billing information.

Certain property owners qualify for meaningful reductions on their municipal rates through rebate programmes. We assess your eligibility and handle the application process for pensioner rebates, public benefit organisations, and other qualifying categories.

When properties are sold, accounts are closed, or billing adjustments are made, credit balances can accumulate on municipal accounts. We facilitate the transfer of credits between property rates accounts or refund directly to your bank account.

Where municipal rates adjustments arise, they can significantly impact your billing and account balance. We request and follow up on necessary journals and adjustments, query historical discrepancies, and perform full reconciliations to ensure your account is accurate and up to date.